Information for shopping online at ebike-easy.com


Return policy

On every order there is a 30-Days-Money-Back-Guarantee. If the product doesn't work or you are not satisfied with it, you just send it back to us and we will refund the full price. But please try not to damage anything when installing it.

Order process

You can order one or more products by simply adding them to your shopping cart and continue to checkout. Follow the directions until your order is completed successfully. After successfully completing your order you will automatically receive an e-mail confirmation with an abstract of your order. If you chose Paypal as payment method, your order will be shipped right away. In case you chose bank transfer, your order will ship after your payment cleared on our bank account. In any case you will receive an email when your order has shipped.

Payment

We do offer the following payment methods:

Paypal: Via Paypal you can pay with credit card, debit advice or bank transfer. Before using Paypal you need to register at Paypal.
Bank transfer: You transfer the money in advance to our bank account. You will receive the bank information with your order confirmation e-mail.


Shipment

We ship all order worldwide with DHL. You will automatically receive an e-mail when your order has left our warehouse.


Shipping costs

Shipping to countries within the European Union:

Shipping costs on orders over 150 EUR: free
Shipping costs on all other orders: 9.90 EUR
ATTENTION: shipping costs might be significantly higher for bulky goods (eg bicycles).
Please ask us about the costs for your country.

Shipping to countries outside the European Union:

Shipping costs on orders over 150 EUR: free
Shipping costs on all other orders: 24.50 EUR
ATTENTION: shipping costs might be significantly higher for bulky goods (eg bicycles).
Please
ask us about the costs for your country.


Shipping time

You can see the availability of every product on top of the product description. When the order has left our warehouse, DHL needs about 3 days to ship the order to you.

International orders

All customers who are Non-EU residents might have to pay additional customs and taxes. Further information can be found here: TARIC



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